Logistics freight

Hong Kong Shipping costs:

Free Delivery in HK on orders over HK$300

International Shipping costs:

We ship internationally to the following countries: USA, Canada, France, Germany, Belgium, London, Spain, Italy, Switzerland, Netherlands, Australia, New Zealand, Taiwan, Singapore, Malaysia, Japan, South Korea, Thailand.

Free Delivery Worldwide on orders over US$80

Returns

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@plume.care. Please note that returns will need to be sent to our Hong Kong office at your own expense. 

If your return is accepted, the return package will be covered at your own expense, and we will send you the address by email. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@plume.care.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as care products).Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We currently do not accept exchanges for our products, please make sure you select the correct items before purchasing.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at 402002126@qq.com.